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Grievance Officer & Complaints
If you have a complaint about our services, the client portal, a charge, your personal data, or any content stored on the portal, please contact our Grievance Officer.
Grievance Officer: Mr. Suresh Kumar R, Proprietor
V Legal Services
D No 2A4, SF No 419/2, Annai Indra Nagar, Maruthamalai, Coimbatore – 641046, Tamil Nadu
Email: [email protected] · Phone / WhatsApp: 73737 35222
Office hours: Monday to Thursday 9:00 am – 5:30 pm, Friday 9:30 am – 5:30 pm, Saturday 10:00 am – 4:30 pm; closed on Sundays and public holidays
V Legal Services
D No 2A4, SF No 419/2, Annai Indra Nagar, Maruthamalai, Coimbatore – 641046, Tamil Nadu
Email: [email protected] · Phone / WhatsApp: 73737 35222
Office hours: Monday to Thursday 9:00 am – 5:30 pm, Friday 9:30 am – 5:30 pm, Saturday 10:00 am – 4:30 pm; closed on Sundays and public holidays
How to raise a complaint
Write to the email above with your name, User ID (if any), the request or document concerned, and what you would like us to do. Please do not send full Aadhaar or bank account numbers by email.
Our timelines
| Step | Timeline |
|---|---|
| Acknowledgement with a complaint reference | Within 24 hours |
| Resolution of complaints about content on the portal, or requests about your personal data | Within 15 days |
| Resolution of other complaints (services, charges) | Within 30 days |
| Removal of unlawful content on a court order or lawful government direction | Within the time the order or law requires |
If you are not satisfied
For personal data matters you may approach the Data Protection Board of India. For consumer matters you may approach the National Consumer Helpline (1915) or the appropriate Consumer Commission. For a legal opinion given by an advocate, you may also raise the matter with the advocate directly.